Returns & Damaged Artwork Policy

At Gallery de Boer – Fine Art, each artwork is individually selected, described and prepared for sale with care. Because the gallery sells original and unique works of art, all sales are considered final except in the case of artwork received damaged.

Damaged Artwork

If your artwork arrives damaged, please contact Gallery de Boer – Fine Art within 15 days of receiving your purchase.

Please retain the artwork and all original packaging. We may ask you to provide photographs of the artwork, packaging and any visible damage so that we can assess the situation and, where applicable, address the damage with the shipping provider.

Please do not return artwork to the gallery without contacting us first. Return arrangements must be approved by Gallery de Boer – Fine Art before an artwork is shipped back.

Returns

Returns are accepted only for artwork received damaged and must be requested within 15 days of receipt.

To be eligible for an approved return:

• The artwork must be returned in the condition in which it was received.
• The original packaging should be retained and used for the return whenever possible.
• Proof of purchase is required.
• The return must be authorized by Gallery de Boer – Fine Art before the artwork is shipped.

Gallery de Boer – Fine Art reserves the right to assess the condition of returned artwork before issuing a gallery credit.

Gallery Credit

Gallery de Boer – Fine Art does not issue cash, credit-card or other monetary refunds for returned artwork.

When a return for damaged artwork is approved, the customer will receive a gallery credit equal to the purchase price of the artwork. The credit may be applied toward the purchase of another artwork from Gallery de Boer – Fine Art.

If the replacement artwork has a higher purchase price, the customer will be responsible for the difference.

Change of Mind

Returns or exchanges are not accepted for change of mind, personal preference, size, colour, framing considerations or other reasons unrelated to damage.

We encourage customers to contact the gallery with any questions about an artwork before completing a purchase.

Return Shipping

Please contact Gallery de Boer – Fine Art before returning damaged artwork. The gallery will provide instructions regarding the appropriate return arrangements.

Artwork should not be shipped back to the gallery without prior authorization.

Gallery Pickup

Customers who pick up artwork from Gallery de Boer – Fine Art should inspect the artwork at the time of pickup. Please bring any concerns about its condition to our attention before taking the artwork from the gallery.

Need Help?

If an artwork has arrived damaged or you have a question about a purchase, please contact:

Gallery de Boer – Fine Art
969 2nd Avenue East, 2nd Floor
Owen Sound, Ontario N4K 2H5
(519) 376-7914
info@gallerydeboer.ca